Refund and Cancellation Policy

Effective date: September 29, 2026

This policy explains how cancellations and refunds work at Dynamic Concepts Plus (“DCP,” “we,” “us”). It is part of our Terms of Engagement. Questions? Call 608.205.9600 or email dan@dynamicconceptsplus.com.

1. Before Work Begins

Every project starts with a written scope and estimate. Consultations and estimates are free, and you can decide not to proceed after receiving one.

2. Deposits

Projects over $1,000 require a 50% deposit. Deposits are non-refundable once work has started. If you cancel before work starts, the deposit is refunded in full. The deposit is applied to your final invoice.

3. Cancelling a Project in Progress

Either of us may end a project with 14 days’ written notice. Email dan@dynamicconceptsplus.com.
You pay for work completed through the end of the notice period, at the rates in your estimate or the hourly rates on the Pricing page, plus approved third-party costs already incurred.
Unused prepaid fees are refundable if you request the refund within 30 days.
On cancellation, you receive the work completed and paid for to date.

4. Website and Online Store Projects

Package prices are starting points, and your written estimate applies. Once design or build work has started, refunds are limited to unused prepaid fees under section 3. Deposits are non-refundable once work has started.

5. Hosting and Care Plans

Hosting and care plans are billed monthly and run month to month. See the Pricing page for plans and what each includes.
You can cancel with 30 days’ notice. Your last billing date is the end of the notice period.
We do not refund partial months.
Unused edit time included in a plan expires at the end of each month.

6. Product Development and Prototyping

CAD design and consulting are billed for time worked. Prepaid consulting blocks expire 12 months after purchase. Unused time in a block is refundable within 30 days of purchase.
3D printing orders can be cancelled before printing starts. Once printing has started, the order cannot be cancelled or refunded.
CNC-machined prototypes are quoted per project. Once machining has been ordered, the work cannot be cancelled, because materials and shop time are committed.

7. Manufacturing Sourcing and Buying-Agent Orders

Sourcing consulting is billed hourly or at a fixed project price. For fixed-price projects, unused prepaid fees are refundable within 30 days under section 3.
Buying-agent commission is refundable only if no order was placed.
Payments to suppliers are governed by your agreement with the supplier, not by this policy.

8. SEO and Online Advertising

SEO and advertising work is quoted per project. Unused prepaid fees are refundable within 30 days under section 3. Ad spend already paid to advertising platforms cannot be refunded by DCP.

9. How Refunds Are Paid

Payments are processed by Stripe. Approved refunds are returned to the original card through Stripe and should appear within 5 to 10 business days. Your card issuer sets its own timing.

10. Billing Questions and Chargebacks

If you have a question or concern about a charge, please contact us first at dan@dynamicconceptsplus.com or 608.205.9600, and we will work it out with you.

11. How to Request a Refund or Cancel

Email dan@dynamicconceptsplus.com or call 608.205.9600. Please include your invoice number and a brief description of your request.

This policy is subject to the limits and governing-law terms in our Terms of Engagement.

Contact

Dynamic Concepts Plus, 300 Business Park Circle, Suite 1A, Stoughton, WI 53589. Office: 608.205.9600. Email: dan@dynamicconceptsplus.com.